Customer Testimonials
Terrific experience buying a used Aston from Aston of DG. Margaret was wonderful to deal with. Super helpful and very kind. After the sale, I had a couple follow up questions and they were very accommodating to ensure we were happy with the experience. Overall very positive and happy to recommend them.
Margaret was GREAT! She was so helpful, very sweet, informative, and positive. She helped assist with everything on getting me my new car. I would recommend Margaret to anyone whos trying to get a car from here! Thank You again Margaret!
The buying process was very easy and everyone that helped me was professional and helpful. They had no hidden fees and didn’t pressure me into any decisions. Shout out to Margaret for great service!
Margaret did a great job of having the car ready for me (inside!) to review the car and she gave me as much time as I needed. She showed me features of the car as we did the test drive. She worked quickly but at my pace. She wasn’t pushy and let me go back to another dealership to test a different car before I made a decision. She made the whole process easy and helped organize financing and coordinating an open recall on the car with the BMW dealership. She made the process personal and relaxing. Great job!
By far the best car buying experience I've ever had. Margaret and the whole team are fantastic. Very patient and knowledgeable. The dealership took care of my needs and made sure all my questions were answered before walking out the door with my new vehicle. 10/10 will come back.
I recently purchased a 2022 Mercedes-Benz CLA 35 from Napleton’s Aston Martin Downers Grove, and I can confidently say this was one of the best car-buying experiences I’ve ever had.
My salesperson, Margaret Puzanowska, was absolutely phenomenal. From the very beginning, she was friendly, knowledgeable, and genuinely cared about making the process smooth and enjoyable. Buying a vehicle out of state initially had me a bit concerned, but Margaret completely put me at ease and made the entire experience fun, fast, and incredibly comfortable. By the end of the process, she truly felt like family, and I will absolutely be ... Read More DealerRater - Feb 3, 2026
Rough beginning for sure, 1st not only was car not warmed up for appointment on 0 degree day, it wouldnt even start. A good saleperson would have ensured both. 2nd took over sale from someone else no real explanation why. 3rd no response post sale. Made sale the no follow up even when info requseted. If not for a one of a kind car and Connors assistance deal likely wouldnt have happened. Overall dealership seemed to be pretty decent, and willing to work with the customer. Maybe beter luck with a different sales person.
I have to say Margaret and Gabriel made my process of purchasing my vehicle easy and special. They was transparent all the way through until the vehicle was delivered to my door. Would recommend those 2 to anyone.
GREAT dearlership, purchase a Grecale Trofeo while in Florida, from video of the auto and they gave fair trade-in value for my Mercedes from pictures and CarFax. My grandson in Illinois made the physical trade of the autos and only stated how great the dearlership was to work with in test drive.
Margaret is the absolute best! The approach never felt rushed or pushy from the entire team. Great communication that allowed the process to feel seamless and easy. Highly recommended!!
Was impressed from the very first step through the door. Margaret had the car I was looking at ready for viewing and a test ride. Was made very comfortable during the entire process by Margaret. Highly recommend.
The full experience from sales manager (Steve) thru the whole process was smooth, professional and transparent. Highly recommend considering them for your next car purchase
Margaret and the team were fantastic to work with! I highly recommend! Thanks for a smooth purchase!
Fantastic work by everyone at the dealership. Made the process of trading in and purchasing extremely smooth.
This dealership treated me so well, it’s my first time buying a car and it was the best experience with Margaret helping us through the sale!
I recently purchased an SUV from Napleton Aston Martin Maserati of Downers Grove, IL and the entire experience was absolutely outstanding. From start to finish, the dealership staff were professional, welcoming, and truly customer-focused.
A special thanks to Margret and Lucas, my sales consultants — they were exceptional! Both were knowledgeable, courteous, and went above and beyond to make sure every detail was perfect. I also want to recognize Connor their General sales manager, who was incredibly accommodating and made the entire process seamless.
They all worked together to make my car-buying experience smooth, transparent, and enjoyable. It’s rare to ... Read More DealerRater - Oct 3, 2025
Margaret Puzanowska was absolutely wonderful in helping me purchase my new vehicle. She is very knowledgeable at her position and pleasant to deal with. I also met a few more employees there who were all very professional and helpful. The building was also clean and maintained well.
I just purchased my second vehicle from Napleton's Aston Martin, and my experience was a 10/10. They always make me feel like the most important person in the dealership and solve any issues I may have. Looking forward to my 3rd purchase!! Thank you to Margaret and Perry!
Margaret and Gabriel were great to work with to bring the sale to fruition. I would definitely look at this dealership for a future purchase.
Margaret was a fabulous help in our car purchase. I was coming from out of state for a very particular car, and Margaret and team couldn’t have been more helpful.
I had a great experience working with Margaret and Perry. They treated me like family!
Margaret was so kind to me and made the process incredibly smooth. She is very knowledgeable and professional!
All staff were attentive but not pushy. The entire buying experience was a pleasure and I would return for a future car.
Margaret is the best sales person I’ve had the pleasure to deal with. She was super nice and made my husband and I feel very comfortable and just like family from the start of our arrival.
I just purchased a car from this dealership. The customer experience is phenomenal. They truly care about taking care of their clients. Margaret Puzanowska (Account Executive) is awesome. She truly cares and will go out of her way to take care of you. I definitely enjoyed working with the team including Conner Klein (General Manager). They have earned my appreciation and future business. Thank You!!!
The worst experience I had!!
Me and my friends are looking at the Supra with intention to buy.
The initial impression is already bad since we are young and they treated us like dirt even though we are fully disclose that we are on the market looking for a car.
We tested drive and everything but at the end we could not agree on the price, which happens. As we are leaving, the GM made hideous remarks at us and asked us to pay him $50 for the test drive and threatening us to not return. He also made remarks about ... Read More DealerRater - Jul 12, 2025
We recently purchased a Porsche Macan from Napleton Maserati of Downers Grove, and I can’t say enough about the exceptional service we received from start to finish.
Even though we’re located all the way in Seattle and never saw the vehicle in person before buying, the entire experience was seamless, trustworthy, and surprisingly personal.
From the very beginning, Orsie on the sales side went above and beyond — answering every question promptly, providing detailed photos and information, and making us feel confident and excited about the purchase. His honesty and commitment to service were truly refreshing.
On the financing ... Read More DealerRater - Jul 2, 2025
Conner / Mike/ Taylor are amazing. Very professional and knowledgeable. Zero waste of time and i will be buying another car here down the road! Thank you very much.
Working with Maragaret was a delight as she made the entire process so easy & smooth! I would recommend not only her but this dealership for any vehicle needs!
Had the pleasure of buying a used 20224 BMW X4. M40i from Naplleton’s Aston Martin of Downers Grover. Had been searching for several months now. Sometimes buying a car can be stressful, specially if you get a bad sales person. But I have say working with Brandon made my overall experience enjoyable from start to finish. He was very informative and easy to deal with. And at the end of the day Napleton seems to really take care of their customers!
First time ever purchasing a vehicle completely online, site unseen. Margaret was my sales person and guided me every step of the way. Way easier than going to a dealership for hours. Top notch dealership!
Napleton’s Aston Martin Dealership is a company worth your business if you are looking for a new or used vehicle. They have quality people with your interest at heart from top down. I must however, single out Margaret. I bought a car as a customer from Colorado who had never even been to the dealership. I relied upon Margaret to be my “eyes and ears” and she did not let me down. I now have a vehicle that is one of the most beautiful cars that I have ever owned. I have been blown away by all of the ... Read More DealerRater - May 11, 2025
Super easy to work with, transparent, and respectful of one's time. We were able to agree on a price before we made the 3 hr trip and have the vehicle ready for us to test drive. Kudos to Margaret and Brandon!
From the moment I walked in Margaret introduced herself with a warm hug and assured me and my family would go home with a new car. I was able to take home the car I actually wanted with fair pricing. Alongside with the managers and front desk people they will make the whole experience stress free. As a women it’s a bit intimidating to buy a car on your own, not knowing if they would take advantage of you. Margaret and the whole team broke down the numbers for me and explained it to ensure I understood everything 100%.
Thank ... Read More DealerRater - Mar 31, 2025
Exceptional service at Napleton’s Aston Martin! Margaret went above and beyond to make the car-buying process seamless and enjoyable. She was knowledgeable, patient, and never pushy, making us feel completely comfortable throughout. If you’re in the market for a vehicle, I highly recommend asking for Margaret!
Excellent service. Margaret was very responsive and knowledgeable. Financing was effortless and quick. They definitely understand their customers
I had a great experience purchasing a car. This is my second time buying from napleton Aston Martin and it’s always a smooth experience!
our Review • 15 Word Minimum Wonderful to work with! Purchased a car from Taylor in August and she was incredioly knowledgeable with the Maserati brand. She continues to check in and referred her to a friend of mine to secure his next luxury vehicle 5 stars all around
Best sales person I Met she was wonderful kindness And very professional I will recommend my friends to her
Thank you for the outstanding service! Smooth process, great sales person, and a fantastic experience overall!
I worked with Margaret on my 2022 Alfa Romeo Stelvio purchase. Working with with her was such of fantastic experience. Margaret’s dedication to customers is not easy to find in car dealerships nowadays. Her communication and courtesy was above and beyond. We are happy customers not only because we got a great car but also because of Margaret’s customer service. Thanks!
Excellent service. Very attentive throughout the buying experience. Would recommend to anyone buying a similar car.
My 2024 Aston DBX was delivered to my Cleveland OH location. I want to say thank you to the Napleton Aston Martin staff but especially to Kevin Farrell who did a great job helping me secure my car .... Call Kevin and let me help you too.
Lovely crew here at Maserati! Taylor went above and beyond assisting me and helping me into my new car. I got a great deal and they provided helpful information that got me a good rate, monthly payments within my budget, and a beautiful new car.
This was by far the best experience I have ever had at any dealership in my life. The staff at this dealership was absolutely awsome especially Margaret. I look forward to doing buisness with them in the future. Thanks for such a great experience
This was the best car buying experience I’ve ever had. Steven Miller was very helpful and very empathetic. In addition to texting me as soon as I inquired about the car I wanted, which is what any dealership will do, he made the extra effort of going out to the car in the freezing cold weather and taking his own videos and pictures to send them to me. That extra detail did give me more insight into the car, and I appreciated the effort. When I came into the dealership to meet him, he gave me a very warm ... Read More DealerRater - Jan 4, 2025
Best to work with on getting my wife a new car. His team did amazing job to make a sale on Maserati F-tributo Lavante. Thanks to Taylor and Conner
Napleton Aston Martin was a pleasant surprise! I highly recommend this dealership. along with their no nonsense approach to selling cars. Margaret was a delight to work with and I was driving my new purchase home in short order!
The buying experience was smooth from the test drive to finalizing the transaction. Ben Gagliardi was a delight to work with. No pressure, knowledgeable, thorough and helpful. He made the process easy and great to work with. All in all a 5 star salesman and dealership.
Margaret was awesome! The process was very easy. I was in and out in just over 2 hours. Thank you!
Very satisfied with my new RS 3 10/ 10 I highly recommend this dealership thanks to Margaret and Perry for the amazing customer service!
Margaret was absolutely Profesional and very friendly from the moment she introduce her self, and ready to assist me with all my questions.
Amazing dealership,I found vehicle online and couldn’t believe that price was true.Upon my arrival I met Margaret at the door and she made me feel right at home.Very helpful,knowledgeable and straight forward.I would like to thank the whole team from Margaret to the managers to the finance team even the clerk.Not only did I leave the dealer with a new vehicle,I left with a new family at Napleton's Aston Martin of Downers Grove.Thank you
Dealership certainly lives up to the standards of Aston Martin and Maserati. Every inch was immaculately clean and all the staff exceedingly pleasant. I was greeted immediately upon entering and given utmost respect. The whole process was very smooth, and I appreciate the extra care given to the vehicle before it was taken. Our associate Margaret was wonderful from beginning to end, and extraordinarily personable. I felt like a friend, and even family. I hope to return soon when the opportunity presents itself.
Margaret was outstanding with the help of purchasing my new car. This is the second car in a row I have purchased from this dealership. Margaret was very nice and vey knowledgeable of the entire process. She never pressured you at all. I will defiantly buy another car from her. She has followed up numerous times just checking if there is anything she can do. Thank you Margaret!!!! Clint and Susan
My dad and I came in looking for my first car. Steve Miller was so helpful. He helped me find exactly the right car. We both highly recommend the dealership and especially Steve Miller. Thank you for everything!
I worked with Margaret in the purchase of a great used vehicle. She was a true professional and also was a wonderful person to work with. She made me feel like family. Best car buying experience I have ever had!
The entire team was great. Margaret knows her cars, and is a phenomenal person. The dealership was friendly, clean, and very well put together. I would highly recommend for all friends and family.
We were very pleased with our purchase. The staff was very warm, friendly and personable. They listened attentively to our needs and exhibited much patience. Financing was well explained so that we could make the best decisions for us. We did not feel hassled whatsoever.
Fantastic! Margaret was awesome in helping select the car! Every one that helped with the transaction were amazing!
Not sure if the selection or my salesman Steve S. Was better. Steve knew every detail of every car I asked about, Didn’t take long to find my perfect fit. DB11 Volante spoke to me
Margaret Puzanowska Was amazing and very professional! Would definitely recommend this dealer to anyone looking to buy a new vehicle!!
We did purchased 4 cars from this company and we recommend it to anyone interested in purchasing any cars 3) They can help you find right one for You and Your household:) They’re amazing:) Thank You Margaret 🙂
Once we got our vehicle, she was completely unresponsive and unprofessional. Manager had to take over the final paperwork as she was unreliable. I would strong advise customers to avoid Taylor Richards.
I had a very good experience. Working with Margaret at Downers Grove location was smooth and she made sure I was well informed so that I made a great Choice. In the end I got the car I wanted for a good deal !
Here you are made to feel like you are family. Margaret, for example is super friendly and helpful. I recommend this dealership to everyone. You will not be disappointed.
Great experience with Steve. Found the car I've always dreamed of. Thank you so much for the guidance.
HORRIBLE!!!!!!!!!!!!!! BOUGHT A $220K CAR AND TOOK IT IN FOR ITS FIRST SERVICE. THEY WANTED $1700 FOR AN OIL CHANGE AND FLUIDS... PLUS, THE PASSENGER FRONT SEAT WINDOW HAD A SMALL CRACK THAT WE MISSED WHEN WE BOUGHT THE CAR. THEY WANTED $4,000 TO FIX.. I CALLED GLENVIEW ASTON MARTIN AND THE SAME SERVICE IS $400!! GO SOMEWHERE ELSE AS THEY JUST ARE A RIP OFF AND SHOULD HAVE TOLD ME THE COSTS GOING IN, ESPECIALLY THE OIL CHANGE.
I had the pleasure of working with Steve Miller. I appreciate his willingness to help without being pushy. Not once did he try to sell me something I did not want. I had been to a few other dealerships that day and the day before and got pressured to buy the vehicles I was looking at. I ended up test driving a vehicle with Steve that just didn’t suit me and instead of trying to talk me into that vehicle, he was completely understanding. He didn’t try to push any other vehicles that I wasn’t interested in ... Read More DealerRater - Jun 23, 2024
I was dealing with Perry the sales manager and although l had an Airbag alert on the dash he was able to contact Aston Martin and get it rectified. Thank you so much for the follow up.
Had an outstanding experience buying a used vehicle last week. Steve was great as well as all of the individuals we worked with. Buying a car has always been stressful. They made it easy and we love our new car! Brad
Agnes Romanowska was phenomenal to work with! She was thorough and made sure all my needs were met. Would absolutely recommend working with Agnes to anyone looking to buy a car.
Just what to thank Agnes for a great job, she's the best she helped me select the car I wanted explaining all details, of the car and pricing and quality.
Great experience! Made purchasing a car simple. Much appreciated. Agnes was amazing! I recommend her and this dealership if you want any easy purchase of an amazing automobile. Thanks!
Agnes & Margaret were great to work with! Process was smooth and painless. They didn’t have any hidden costs or try to push add-ons. I will definitely look to purchase from them again.
I recently purchased a vehicle at this dealership and upon arrival I was semi impressed. Although renovations were being made at the time, it was a nice dealership and the customer service was great but after I purchased my vehicle I received my warranty paperwork in the mail a few weeks later which was not what we agreed to or what I had paid for so I reached out and spoke to the finance department manager who sold me the extended warranty. He agreed there was an error and said they would take care of it immediately but after several ... Read More DealerRater - May 19, 2024
Having purchased many special cars throughout my personal collector career, Understanding and thorough care from Napleton Aston Martin was exemplary.. Agnes and Margaret touched on every detail to clarify any unknown. As well as their fine financial staff. This experience brought another dream car to come true… smoothly.
Outstanding sales team! I had never considered a car purchase out of sate, no less across the country! But they made that feel exactly like picking it up next door. Zero hiccups, perfectly seamless sale from start to finish. Don’t limit yourself - up your game nationwide and get what you really want from someone you feel good about working with. Napelton sincerely believes in making sure you’re truly happy with every step of your purchase - including checking in after. I’ve never seen that level of care and attention from any dealership before. I’m quite ... Read More DealerRater - May 14, 2024
Perry, Margaret, Steven and whole team absolutely wonderful, look forward to long relationship with them
This dealership is a must recommend if you’re looking for a dream car. Great people to greet you coming in. I work with Margaret and She is the best hands down I’ll tell you she took me through every step. Explain everything to me perfectly for me to understand and help me find my dream truck and I appreciate her so much gave her a raise for this.
My sales person Agnes Romanowska was very helpful, knowledgeable, professional and trustworthy. Would go back just to do business with Agnes she's someone who has your back and I knew I was in good hands.
We had another great experience working with Napleton. Everyone was very helpful and made the purchase very smooth- and we love the Grecale! Thank you to Margaret, Michael, Connor and Perry.
I had the pleasure of working with Steven at the downers grove location. He was amazing went above and beyond for me, took me on an extensive test drive so I could get a feel for the car, showed me all the features and how to use them he knew the car inside and out. When it came time to do the paperwork Keith came over and ran numbers with us and was very helpful and friendly. All in all it was one of the most pleasant experiences I have had buying a car I highly recommend doing business with ... Read More DealerRater - Apr 29, 2024
Excellent service, Miss Margarett is truly very nice, polite and well spoken person with excellent experience to complete my deal.
Excellent customer service, great cars and they work with you on price.. I highly recommend this dealership..
Agnes was awesome. Went above and beyond. Great stress free car buying. Great people. Highly recommended!
Agnes was great and really took the time to make my experience great at Napleton Downers Grove. Also a big thanks to Conner too.
Every member of the staff at Napleton Aston Martin was professional, direct and a pleasure to do business with. I dealt specifically with Margaret, Perry and Prerak and I believe my concerns and questions were addressed appropriately and in a timely manner. I felt confident and assured that I would be treated fairly with honesty. Every component of the deal was handled efficiently!
Margaret and the staff helped get me into my dream car and I couldn’t be happier with their services. Professional, friendly, and fun to work with.
Dealership was Very nice and courtesy, Car representative was easy and a pleasure to work with
Felt entirely rushed throughout the entire purchasing process of buying a used car from them. In which I asked if the car has been serviced and the person who sold me this vehicle said it was serviced and the brakes were done. FFW 3 weeks after I have had the car the oil change indicator is on and they say “well there are laws against waste and since the oil change light wasn’t on we didn’t do it” seems like changing the oil when it’s due within the next month isn’t that wasteful. Would not recommend working ... Read More DealerRater - Mar 8, 2024
Fantastic customer service very friendly and knowledgeable definitely worth your business. Very pleased with our purchase.
Great dealership! Best car buying experience of my life, Margaret and her team went above and beyond to make this deal happen.
Absolutely hands down the BEST experience I have ever seen in my life! Margaret was very knowledgeable, kind and not pushy. If you looking for a smooth and easy-going car purchase, she's the best person to reach out too! Thank you Margaret 😊
I came in to Napleton of Aston Martin located in Downers Grove without an appointment and got welcomed and treated nicely from the start. Margaret, the Sales Rep, worked with me as well as the General Manager with no pressure and we closed a deal. Margaret made this process so easy and smooth for me!
The dealership is knowledgeable about their product; polite; and great you as family. Margaret is the best; Connor and Perry are easy to work with.
Margaret was so easy to deal with and very friendly! It was the most painless buying experience thanks to Margaret. Definitely recommend.
Perfect buying experience! Requested vehicle photos, repair history, CarFax and window sticker all were provided before going to see the vehicle. Arrived for a VIP appointment, was greeted, at the door, by Margaret Puzanowska, a pleasure and a joy to work with. A quick test drive, in an immaculately prepped vehicle, then on to the purchase process - smooth, easy and quick! True professionals from start to finish - a delightful time at a wonderful dealership - Napleton rolls out the red carpet!
We are so grateful to have worked with Margaret and everyone at Napletons Aston Martin. It was the best car buying experience we have had. They treated us like family and I appreciate their welcoming attitudes!
Connor, Margaret, and Prerak were great at quickly responding and getting me a good deal and into my new vehicle. They were all kind, professional, and very helpful